NVT OnDemand

FAQ

Is Driver Gratuity included?

Yes there is a standard gratuity added to the cost of the fare.

Can i pay cash at the end of my ride?

Yes you need to let the driver know our drivers do not carry cash so you will need to bring smaller bills if you would like to pay exact fare.

Do I need to download the App on my phone to book rides?

You can also schedule your ride at http://www.nvtt.net/OnDemand but you still must create an account.

 

 

NVT OnDemand Customer Phone App

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Welcome to NVT OnDemand.  Once you create your account you can use our state of the art ride sharing service.

 

Select set pickup location to determine which service you would like.  NVT OnDemand uses your phone GPS to triangulate your location so please have your location services enabled.

 

The system shows you approximately how far away your driver is from your current location.

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Select your service level.  Be aware that the Maximum number of passengers is dictated by the vehicle you select.  Sedan is a maximum of 3 passengers and SUV is a maximum of 5.  If the system does not show services levels our system is not available.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Enter in your destination
address.

 

 

We currently do not support or guarantee advance reservations.

 

 

Enter in Promo Code if available.

 

Set number of passengers.

 

You can see the fare estimate on this screen.  The fare estimate may change based on traffic conditions and is reliant on information supplied by Google Maps/Apple Maps.

 

Click Confirm Reservation.  This will send your request to available drivers.

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The system will try to locate an available driver to fill your request.  No request is guaranteed for pickup until the driver accepts the ride.

 

 

 

 

 

Once your driver accepts the ride you will receive a push notification that confirms your ride and lets you know who your driver is.  If you hit Open the app will launch and show you the updated status.  Your driver will call you to confirm your pick up.

 

If you close the push notification you can open the app and get the status of the ride.

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From this screen you can call or text your driver.  You can watch the car moving on the map toward your location.

 

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You will receive another Push Notification that your driver has arrived.  You can open the app to see the status change in the app.

 

 

 

 

 

 

Your Driver is now onsite and available to start the ride.

 

 

 

 

 

 

 

Wait time will be charged 5 minutes after the start of the ride and for any stops in route to the destination.  Wait time is charged at $1.50 per minute.

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The ride status in the app will change to ride in.

 

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Thank you for riding NVT OnDemand.  At this point you can finish the ride, add an addition tip if necessary.

 

 

 

 

 

 

 

Please rate our drivers.  We want to ensure the highest level of quality and your input is appreciated.  We look forward to your next ride with us.

 

 

 

 

 

 

NVT OnDemand

Terms of Service

NVT OnDemand  is committed to protecting our visitors’ and members’ privacy. The following Privacy Policy outlines the information NVT OnDemand, (the “Company”, “we”, or “us”) may collect and how we may use that information to better serve visitors and members while using our Web site www.nvtt.net/OnDemand and Mobile Application NVT OnDemand which can be found at the Apple App Store or Google Play Store.  Microsoft phones are not supported at this time but rides can be booked through the web with your mobile application.

BY USING OUR WEBSITE AND MOBILE APPLICATION (COLLECTIVELY, THE “SERVICE”), YOU AGREE TO THE TERMS OF THIS PRIVACY POLICY. Please review the following carefully so that you understand our privacy practices.

If you have questions about this Privacy Policy, please contact us at app@nvtt.net

Information We Collect

Upon registration with the Service (either as a rider, company or driver), a user profile is developed to further customize the user’s experience. The current required data fields are:

  • Email
  • Password
  • Name
  • Mobile
  • Credit Card Number with CVC (needed when booking rides)
  • Zip Code

In addition, tracking information is collected as you navigate through our website (the “Website”) or use the Service, including, but not limited to geographic areas. If you are traveling in a vehicle ordered via the Service, the driver’s mobile phone will record your GPS coordinates. Most GPS enabled mobile devices can define one’s location to within 50 feet.

We also collect device type and unique identifier when you use our mobile application. We use this information for the sole purpose of providing you with the most up to date application and features.

As a rider, you may also choose to upload a photo while using the site or application. If you wish to do so, this may be viewable by the drivers who are picking you up so that they are able to verify your identity. You may remove it or update it at any time by logging into your account.

If you use our services through your mobile device, we will track your geo-location information so that we can set your pick up location, and drivers are able to find your pick-up location. We will not share this information with third parties for any purpose and will only use this information for the sole purpose of fulfilling your request. You may at any time no longer allow our application to use your location by turning this off at the device level.

To help us serve your needs better, we use “cookies” to store and sometimes track user information. A cookie is a small amount of data that is sent to your browser from a web server and stored on your computer’s hard drive. Cookies can be disabled or controlled by setting a preference within your web browser. Users of the Website should be aware that non-personal information and data may be automatically collected by virtue of the standard operation of the Company’s computer servers or through the use of “cookies”. Cookies are files a website can use to recognize repeat users, and allow a website to track web usage behavior. Cookies take up minimal room on your computer and cannot damage your computer’s files. Cookies work by assigning a number to the user that has no meaning outside of the assigning website. Users should be aware that the Company cannot control the use of cookies (or the resulting information) by third-parties. If you do not want information to be collected through the use of cookies, your browser allows you to deny or accept the use of cookies. There may, however, be some features of the Service that require the use of cookies in order to customize the delivery of information to you. The use of third party cookies is not covered by our privacy policy. We do not have access or control over these cookies.

How We Use Your Information

Our primary goal in collecting information is to provide you with an enhanced experience when using the Service. We use this information to closely monitor which features of the Service are used most, to allow you to view your trip history, view any promotions we may currently be running, rate trips, and to determine which features we need to focus on improving, including usage patterns and geographic locations to determine where we should offer or focus services, features and/or resources. We use the mobile information including emails collected so that we are able to serve you the correct app version depending on your device type, current promo codes and for troubleshooting and in some cases marketing purposes.

Requesting Rides

Rides are available on a first come, first serve basis if cars are available.  Napa Valley Tours and Transportation reserves the right to turn the system off due to availability.  Requesting a ride is no guarantee of a reservation, until a driver accepts the ride.

Hours of Operation

Normal hours of operation for NVT OnDemand is 10 am to Midnight daily dependant on availablity.

Customer Service

Based upon the personally identifiable information you provide us, we will send you a welcoming email to verify your username and password. We will also communicate with you in response to your inquiries, to provide the services you request, and to manage your account. We will communicate with you by email or telephone, in accordance with your wishes.

Targeted or Behavioral Advertising

Targeted advertising (also known as Behavioral Advertising) uses information collected on an individual’s web browsing behavior such as the pages they have visited or the searches they have made. This information is then used to select which NVT Ondemand  advertisement should be displayed to a particular individual on websites other than NVT OnDemand. For example, if you have shown a preference for hockey while visiting NVT OnDemand, you may be served an advertisement from NVT OnDemand for hockey related programs when you visit a site other than NVT OnDemand. The information collected is only linked to an anonymous cookie ID (alphanumeric number); it does not include any information that could be linked back to a particular person, such as their name, address or credit card number. The information used for targeted advertising either comes from NVT OnDemand or through third party website publishers. If you would like to opt out of targeted advertising from NVT OnDemandom that occurs when visiting our third party advertising publishers, please email app@nvtt.net. Please note that this will opt you out of targeted ads from NVT OnDemand and any other participating advertisers. If you opt out, you will continue to receive online advertising from NVT OnDemand; however, these ads may not be as relevant to you.

Our Disclosure of Your Information

We do not sell, share, rent or trade your personal information or geo-location information other than as disclosed within this privacy policy.

The Company may share aggregated information that includes non-identifying information and log data with third parties for industry analysis, demographic profiling and to deliver targeted advertising about other products and services. We may employ third party companies and individuals to facilitate our Service, to provide the Service on our behalf, to process payments, provide customer support, provide geo-location information to drivers, to host our job application form, to perform Website-related services (e.g., without limitation, maintenance services, database management, web analytics and improvement of the Website’s features) or to assist us in analyzing how our Website and Service are used. These third parties have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose. We may also provide personal information to our business partners or other trusted entities for the purpose of providing you with information on goods or services we believe will be of interest to you. You can, at any time, opt out of receiving such communications by contacting those third parties directly.

The Company cooperates with government and law enforcement officials and private parties to enforce and comply with the law. We will disclose any information about you to government or law enforcement officials or private parties as we, in our sole discretion, believe necessary or appropriate to respond to claims and legal process (including but not limited to subpoenas), to protect the property and rights of the Company or a third party, to protect the safety of the public or any person, or to prevent or stop activity we may consider to be, or to pose a risk of being, an illegal, unethical or legally actionable activity.

If we are involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our Web site of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.

We use a third party hosting provider who hosts our support section of the site. Information collected within this section of the site is governed by our privacy policy. Our third party service provider does not have access to this information.

Access to Personal Information

If your personal information changes, or if you no longer desire our service, you may correct, delete inaccuracies, or amend it by making the change on our member information page or by emailing us at app@nvtt.net .We will respond to your access request within 30 days.

We will retain your information (including geo-location) for as long as your account is active or as needed to provide you services. If you wish to cancel your account or request that we no longer use your information to provide you services contact us at app@nvtt.net. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

 

Security

The personally identifiable and geo-location information we collect is securely stored within our database, and we use standard, industry-wide, commercially reasonable security practices such as encryption, firewalls and SSL (Secure Socket Layers) for protecting your information). However, as effective as encryption technology is, no security system is impenetrable. We cannot guarantee the security of our database, nor can we guarantee that information you supply won’t be intercepted while being transmitted to us over the Internet, and any information you transmit to the Company you do at your own risk. We recommend that you not disclose your password to anyone.

If you choose to use our referral service to tell a friend about our site or a job position, we will ask you for your friend’s name and email address. We will automatically send your friend a one-time email inviting him or her to visit the site. We store this information for the sole purpose of sending this one-time email and tracking the success of our referral program. Your friend may contact us at app@nvtt.net to request that we remove this information from our database.

Children Under the Age of 18

The Company cares about the safety of children. Because the Service is not directed toward children, children under 18 are not allowed to register with or use the Service. We do not knowingly collect personal information from anyone under the age of 18. If we discover that we have collected personal information from a child under 18, we will delete that information immediately.

 

Public Forums

Our Web site offers publicly accessible blogs or community forums. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. To request removal of your personal information from our blog or community forum, contact us at app@nvtt.net. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why. Changes in this Privacy Policy We may update this privacy statement to reflect changes to our information practices. If we make any material changes we will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on this Site prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.

Contact us by postal mail:

3210 California Blvd.  Napa CA 94559