First Class Limo Service

Join our Team

Please submit your resume to mgraham@nvtt.net.  You may call us, however due to our office activity you will be better served contacting us via e-mail.

Thank you for your interest in joining our team!

Reservations Hospitality Agent

Napa Valley Tours & Transportation, a premier transportation company is seeking a Reservations Hospitality Agent to join our team at our corporate headquarters located in Napa, CA.
This position is the gateway to our organization. Applicant must have the ability to seamlessly interpret and execute the desires of our clients and partners. NVTT Hospitality Agents will answer, process and complete incoming phone transportation requests for all clients and partners.
Schedule: Varies

Job Summary:
Under the direction of the assigned supervisor, the Reservations Hospitality Agent is the first point of contact for customers and corporate partners calling the company for transportation bookings. As such, the Reservations Hospitality Agent must at all times display a professional appearance and speak in a polite manner and clear tone, including answering telephones or addressing people who have entered the Lobby. Reservations Hospitality Agents are expected to possess a working knowledge of reservations in Hotels, Transportation, or Hospitality.

Essential Duties and Responsibilities:

  • Represent Napa Valley Tours & Transportation by greeting residents, guests, and other visitors at the Lobby
  • Actively comply with Napa Valley Tours & Transportation “100% satisfaction” hospitality and customer service philosophy.
  • Answer telephones and book reservations
  • Provide concierge services such as wine tours, hotel and restaurant reservations etc.
  • Escalate situations which need management intervention in accordance with established procedures and policies
  • Work closely with management and chauffeurs to enhance the guest experience
  • Being detail oriented is a must in performing all tasks
  • Daily Activity Report
  • Maintain a positive and helpful attitude and be proactive in service – Not reactive Professional appearance and demeanor

Education/Experience:
High School Diploma or equivalent. College education is a PLUS! At least 6 months customer service experience preferably in hospitality, transportation or hotels.
Napa Valley Tours & Transportation is an Equal Opportunity Employer
Compensation: Based on experience
Required experience:
Reservations or Concierge: 1 year

You can apply in person Monday-Friday 9:00am – 5:00pm at our Napa location 3210 California Blvd, email resume directly to mgraham@nvtt.net or reply directly to posting.